Shipping and Returns
Shipping Policy
At The Writer’s Gate, we take great care in packaging and dispatching your refined tools for inspired minds. All orders are shipped via Australia Post, ensuring reliable and trackable delivery from our Gippsland studio to your doorstep.
​
Domestic Shipping (Australia)
-
Flat Rate: $11.95 AUD
-
Free Shipping: Enjoy complimentary shipping on all domestic orders over $100 AUD.
International Shipping
We are pleased to offer international delivery so you can experience our curated stationery collection wherever you are in the world.
-
New Zealand:
-
Flat Rate: $15.95 AUD
-
Free Shipping: Orders over $150 AUD
-
-
Rest of the World:
-
Flat Rate: $30.95 AUD
-
Processing Time
Orders are typically processed and dispatched within 2–3 business days. You will receive tracking information via email once your parcel is on its way.
Additional Notes
-
Shipping times may vary depending on your location and customs processing times.
-
The Writer’s Gate is not responsible for any duties, taxes, or customs fees incurred upon international delivery​
If you have any questions regarding your order or shipping, feel free to reach out to us at support@thewritersgate.com.au — we’re always happy to assist.
Sustainable Shipping Commitment
At The Writer’s Gate, we believe that creativity and care for the planet go hand in hand. That’s why we’ve proudly partnered with Hero Packaging to ensure our orders are shipped with minimal environmental impact. From our mailers to our stickers, every element of our packaging is made from 100% home compostable materials — no plastic, no waste, just thoughtful design with a lighter footprint.
It’s one more way we’re honouring both inspiration and responsibility.
To help us on our mission of caring for the environment, once you receive your package from us, follow the instructions below to compost you mailer. Simple!
Returns
We want you to love your purchase from The Writer’s Gate. If you receive an item that is faulty, damaged, or not as described, please contact us within 7 days of delivery. We will gladly arrange a replacement, repair, or refund in accordance with Australian Consumer Law.
​
Please note: We are unable to offer returns for change of mind, so we encourage you to choose carefully.
​
For all return enquiries, contact us at support@thewritersgate.com.au.
​
If you are returning your products, in line with our commitment to sustainability, we strongly encourage the use of the mailer that your item arrived in for return.